Plantronics EncorePro HW520 Noise Canceling Wired Headset (Refurbished)
The Plantronics HW520 is a professional binaural (dual-ear) corded headset with wideband audio and a noise-cancelling microphone. Ideal for call centres and offices, supplied fully refurbished with cable and 12-month warranty.
£22.00 exc vat
PRODUCT OVERVIEW
The refurbished Plantronics EncorePro HW520 Noise-Cancelling Wired Headset is a durable stereo headset designed for contact centres, customer-service teams and other professionals who handle calls throughout the working day.
Its dual-ear design supports focused conversations, while the flexible noise-cancelling microphone helps reduce surrounding office sound. The Poly Quick Disconnect connection allows the headset to be combined with a compatible desk-phone cable, amplifier or USB adapter.
Excellent Condition
Professionally refurbished, fully tested and cleaned. Very clean with minimal signs of previous use. Supplied with new ear cushions and ideal for contact centres, customer-service teams and other customer-facing environments.
Good Condition
Professionally refurbished, fully tested and cleaned. Supplied with new ear cushions and may show light cosmetic wear such as minor marks, surface wear or headband wear, but remains presentable and fully functional.
WHAT’S INCLUDED
- ✓ Plantronics / Poly EncorePro HW520 Headset
- ✓ Integrated Quick Disconnect Headset Lead
- ✓ New Ear Cushions
- ✓ New Plain White Packaging
- ✓ 12-Month PCL Warranty
- ✓ Free Next Day UK Delivery
OPTIONAL EXTRAS
- + Poly QD Desk-Phone Connection Cable
- + Poly QD to USB-A Adapter
- + Poly QD to USB-C Adapter
- + Compatible Headset Amplifier
- + Replacement Ear Cushions
- + 24-Month Extended Warranty
KEY FEATURES
Stereo Wearing Style
Dual-ear audio supports focused professional conversations
Dual-ear audio supports focused professional conversations
Noise-Cancelling Microphone
Helps reduce surrounding office noise and interference
Helps reduce surrounding office noise and interference
Poly Quick Disconnect
Supports compatible desk-phone, amplifier and USB adapters
Supports compatible desk-phone, amplifier and USB adapters
Lightweight Construction
Approximately 74g for regular professional use
Approximately 74g for regular professional use
Flexible Microphone Boom
Positioning guides support consistent microphone placement
Positioning guides support consistent microphone placement
SoundGuard Protection
Helps protect against sudden excessive sound levels
Helps protect against sudden excessive sound levels
DESIGNED FOR BUSINESS
The Plantronics EncorePro HW520 is designed for professional users who spend a substantial part of the working day handling telephone or computer-based calls.
The stereo design provides call audio through both earcups, helping reduce distractions and support concentration in busy contact centres and open-plan offices.
Its flexible noise-cancelling microphone helps reduce surrounding conversation and general office noise, allowing the user’s voice to remain clearer to customers and colleagues.
Visual and tactile positioning guides on the microphone boom help users place the microphone consistently for reliable voice pickup.
The microphone boom can be positioned on either side of the head, allowing users to choose their preferred wearing orientation.
A lightweight adjustable headband and new ear cushions support regular professional use, while durable joints and cabling are intended for demanding contact-centre environments.
The headset uses the established Poly Quick Disconnect system. This allows the user to disconnect from the lower cable without removing the headset.
Different Quick Disconnect lower cables and adapters allow the same headset to be used with compatible desk phones, headset amplifiers and computers.
The precise controls available depend on the lower cable or adapter. A basic desk-phone cable may provide audio only, while selected USB adapters can add mute, volume and call controls.
The HW520 does not contain a battery and does not require charging or wireless pairing. It receives audio and microphone connectivity through the attached lower cable or adapter.
SoundGuard acoustic protection helps limit sudden excessive sounds transmitted through the headset. Additional hearing-protection functions can depend on the connected amplifier or USB adapter.
The headset is optimised primarily for professional voice communications rather than music or general multimedia listening.
Plantronics was renamed Poly following its acquisition of Polycom, and Poly later became part of HP. Product branding may therefore display Plantronics, Poly or HP Poly.
TECHNICAL SPECIFICATIONS
| Model | Plantronics EncorePro HW520 |
| Current Name | Poly EncorePro 520 |
| Product Family | EncorePro 500 Series |
| Product Type | Corded Professional Headset |
| Wearing Style | Stereo / Dual Ear |
| Connection | Poly Quick Disconnect |
| Direct USB Connection | No – Adapter Required |
| Direct Desk-Phone Connection | No – Lower Cable Required |
| Wireless Connectivity | No |
| Microphone Type | Noise Cancelling |
| Microphone Boom | Flexible with Positioning Guides |
| Speaker Size | 30mm |
| Audio Optimisation | Voice Communications |
| Acoustic Protection | SoundGuard |
| Call Controls | Depend on Adapter or Cable |
| Ear Cushion Type | Foam |
| Headband | Adjustable |
| Dimensions | Approximately 111 × 149 × 67mm |
| Weight | Approximately 74g |
| Battery Required | No |
| Condition | Professionally Refurbished |
| Colour | Black |
OUR 8-POINT REFURBISHMENT PROCESS
1. Fully Tested
Audio, microphone, cabling and Quick Disconnect operation are checked by our experienced technicians.
2. Deep Cleaned
Each item is sanitised and professionally cleaned before resale.
3. New Leads, Cables & Cushions
New leads, cables and cushions are supplied where stated.
4. Fresh Parts
High-wear or damaged parts are replaced where required.
5. Cosmetics
Cosmetic details are restored or replaced where practical.
6. Reset & Prepared
The headset is prepared for connection to a compatible lower cable or adapter.
7. Final Inspection
Every item receives a final quality-control inspection.
8. Secure Packaging
Securely packed in clean protective packaging for delivery.
COMPATIBILITY & SETUP
The Plantronics EncorePro HW520 terminates in a Poly Quick Disconnect connector. It cannot connect directly to a desk phone, computer or mobile device without a compatible lower cable, adapter or amplifier.
For desk-phone use, the required lower cable depends on the exact telephone manufacturer, model and headset-port arrangement.
Some telephones accept a compatible Poly QD cable directly, while others may require a headset amplifier or telephone-specific adapter.
For computer use, a compatible Poly QD-to-USB adapter is required. USB-A and USB-C adapter options are available separately.
Functions such as call answering, ending, mute and volume control depend on the selected lower cable or USB adapter and the connected telephone or application.
The Quick Disconnect connector allows users to leave their workstation without removing the headset by separating the headset lead from the lower connection cable.
Please note: A desk-phone lower cable, USB adapter or amplifier is not included unless specifically stated. Please confirm the intended telephone or computer connection before ordering.
IDEAL FOR
- Contact centres and helpdesks
- Customer-service and sales teams
- Users handling frequent professional calls
- Compatible desk-phone systems
- Computer calling with a QD USB adapter
- Users who prefer a stereo corded headset
BUY REFURBISHED WITH CONFIDENCE
Professionally tested • New ear cushions • 12-month warranty • Free next day UK delivery